Help
Frequently asked questions
Everything couples usually ask before (and after) creating a space. Not answered here? We're one email away.
The basics
What is SharedOrbit?
SharedOrbit is a private web app for long-distance couples. It gives the two of you one shared space with a reunion countdown, a daily question you both answer, photos and memories, open-when notes, a bucket list, a shared playlist and gentle notifications — no feeds, no strangers, just you two.
Is SharedOrbit free?
The heart of SharedOrbit is free, forever — the countdown, daily question, streak garden, same-sky view, Relationship Wrapped and your first open-when letters. Premium adds more room for what you're building (unlimited letters, your full memories timeline, the photo wall, daily journals and every theme) from $3.99/month, or ₹149/month in India — and one subscription covers both of you.
Do I need to create an account to try it?
No — you can create a space and start using it in seconds without signing up. When you're ready, you can claim your space with an email and password (or Google) so you never lose it.
How does my partner join?
You share one private invite link. Your partner opens it, joins your space, and from then on only the two of you are inside it. One space, two people — that's the whole model.
Is there an iPhone or Android app?
SharedOrbit is a web app you can install like a native app. On iPhone, open it in Safari and choose Share → Add to Home Screen. On Android, Chrome will offer an Install option. Once installed it runs full-screen and can send notifications.
Privacy
Is our space really private?
Yes. Every space is locked to its couple at the database level with row-level security — there is no way for another user to browse, search or stumble into it. There are no public profiles or feeds anywhere in the app.
Can anyone at SharedOrbit see our photos and messages?
No. Your content is never reviewed by our team, shown in any feed, shared with third parties, sold, or used to train AI models. Photos and messages travel encrypted and are visible only to you and your partner.
What data do you collect?
Only what the app needs: your email and display name, the content you and your partner add, and — if you enable them — a notification subscription. No ads, no GPS access, and we never sell data. The Privacy Policy has the full details.
When things change
What happens if we break up?
You can leave the shared space from your Account page at any time, or delete your account entirely — which permanently removes everything you added. No retention tricks, no guilt screens.
How do I delete my account and data?
Go to Account → Delete account. Deletion is immediate and permanent: your profile, photos, notes and everything else you added are removed, as described in our Privacy Policy.
Still curious?
Read the Privacy Policy for the full data story, or write to us — we usually reply within a day or two.